How do I return an item?
You have known us as jackscoolstuff on eBay since 1989
You have known us as bestcutleryandcookware on Amazon since 2008
We are now: HeltonTool
Arizona's Discount Tool Distributor!
HeltonTool is pleased to provide our customers with exemplary service. That service includes accepting customer returns up to 90 days from the date of purchase.
1) All items being returned for a refund or replacement/exchange must have a Return Authorization Number (RAN) issued by HeltonTool. Returns received without an RAN may be delayed in processing.
2) Please wrap the item well and place a copy of our packing slip in the box documenting the Return Authorization Number (RAN), along with a brief description of the reason for the return. Please write the RAN on the outside of the box for rapid processing. Include all original packing materials, manuals and accessories with the product.
Expedited, Next Day and International shipping charges are non-refundable.
All returned items must be received in the same condition as they were sold. Tools and tool parts must have the orange HeltonTool sticker attached in order to be processed for a refund or exchange. HeltonTool will not accept returns of any products with missing or altered serial numbers or UPCs. Products altered from their original condition (painted or etched, etc.) will not be accepted for return or exchange.
The Buyer is responsible for return shipping costs unless the item is defective. Please email us or contact Customer Service for a UPS return shipping label for defective products. HeltonTool provides insurance on all incoming packages with a valid tracking number.
International returns must meet the requirements of the Domestic returns outlined above. In addition, please mark the Customs document merchandise return with no value. If there are duties or charges due on the package, HeltonTool will not accept delivery.